SHIPPING POLICY
Thanks for shopping at A Piece of Europe LLC!
We sell nothing but handcrafts from the heart of Europe. But that means items may not always be in stock. If you are a collector, take advantage of our 2 x per year sales when we order for the Spring and Christmas Markets, 10% off all purchases! During the rest of the year, you may have to wait until your pieces are carved and handpainted. We ask for your patience- every item you purchase a wood item is unique, and time is needed....
Orders of $70.00 or more qualify for Free Shipping for all U.S. deliveries.
(For international shipment charges, please contact us at +1(830)312-9104 or email us at welcome@apieceofeurope.com.)
We attempt to ship all items which are in stock within 3-5 business days of order receipt. Custom-made items or items that are not in stock usually have a delivery time of 4-6 weeks.
If you have special delivery or time constraints, please notify us of your requirements when placing your order, (in the notes section of your order), and we will do our best to meet your needs.
RETURN POLICY
Return Policy / Return of Damaged Product:
Immediately contact us at +1(830)312-9104 for return instructions. Damaged product must be identified within 24 hours of receipt. Be sure to retain the original shipping container and material. For insurance purposes these shipping/packing materials must be returned with the damaged product(s). Also be sure your shipment is insured. Upon receipt of your damaged product(s) a replacement product(s) will be shipped.
PAYMENT METHOD
Payment:
Payment is required in full upon shipping for in stock items or 50% down payment if made to order or custom made.
We accept Visa, MasterCard, American Express, Discovery, Paypal or Checks.
Processing is done through Square or Paypal, a secure e-commerce payment gateway service provider.
Please give us a call or send us an Email when you want to pay by check.